Your Trucks Are Rolling.
Your Margins Shouldn't Be Shrinking.
Dispatch rebuilds the back office of trade contractors running fifteen to eighty trucks — dispatching systems, technician routing, and job-costing dashboards that protect margin without replacing your team or your tools.
Why am I busier than ever but making less?
Revenue growth without operational structure is a margin leak disguised as progress. When you add trucks without adding visibility — into job completion times, unbilled change orders, or dispatcher-to-tech ratios — each new truck adds overhead faster than it adds profit. The problem isn't demand. It's that your back office was built for five trucks and you're running twenty-two. Scheduling gaps, missed callbacks, and CSRs toggling between four browser tabs cost more per week than most owners realize until they pull the job-costing reports.
Gross margin improvement reported by contractors who restructured dispatching and job-costing workflows within the first six months.
Do I really need to replace my whole software stack?
No. Replacing your software mid-season is a disruption you don't need and a cost you can't justify. Dispatch is tool-agnostic by design — we work with ServiceTitan, Housecall Pro, FieldEdge, or even the combination of QuickBooks and a whiteboard you're running right now. The issue is almost never the software. It's the workflows wrapped around it: how jobs are assigned, how change orders get captured, and how the end-of-day numbers roll up to something you can actually act on. We fix the process, then optimize the tools you already own.
Average reduction in unbilled labor and material hours after implementing structured change-order capture and job-close checklists.
What happens to my team during the transition?
Your CSRs and dispatchers keep their jobs and their tools. What changes is the clarity of what lands on their screen each morning. We run a two-week shadowing phase — sitting in the dispatch room, riding the board, watching how calls move from intake to invoice. Then we document what's actually happening versus what the process should be, and close that gap with the simplest possible system changes. Field techs see a better job card. Dispatchers see a cleaner board. You see a dashboard that tells you by noon whether today is on track.
Optimal dispatcher-to-field-tech ratio for reactive service operations. Most shops above 15 trucks are running at 1:20 or worse, degrading response time and close rates.
These numbers come from real shops. See the full breakdown.
See the Full BreakdownWhat structured operations actually looks like in your P&L.
After implementing automated scheduling and routing, technicians handled 40% more calls without adding headcount.
Down from 3.2 hours. Automated scheduling and route optimization cut drive time and idle between jobs.
Average reported by contractors who moved from fragmented back-office to integrated field service management.
From initial shadowing phase to a job-costing dashboard your team actually uses, every morning.
Reported within three months of eliminating paper-based dispatch workflows. No new hires required.
These people already know your problems.
Find out whether the results are real.
The full case study walks through a 28-truck HVAC shop in the Southeast — before-and-after dispatch board, job-costing breakdown, and a twelve-month margin recovery timeline. No sales pitch. Just the numbers.